Malcolm Chisholm

The nightmare that is NHS 24

By The Basa ⋅ April 21, 2005 ⋅  Email this post ⋅  Print this post ⋅ Post a comment

Members of the Scottish Local Medical Committee have yet again raised concerns that NHS 24 is putting patients at risk as it struggles to find enough staff to deal with some of the 30,000 calls received every week.

Following the introduction of GP contracts, the service has come under increasing pressure to field out-of-hours calls previously directed to doctors. There have been problems staffing the service and the agenda calls for a return to local triage and call-handling where possible.

Some 13 motions at the Scottish Local Medical Committee conference, from doctors in Ayrshire and Arran, Forth Valley, Shetland and Lanarkshire, raise questions on inadequate response times, clinical safety, geographic problems and “the nightmare that is NHS 24″.

The health service helpline, is failing the terminally ill patients who are the most vulnerable and waiting far too long for telephone advice, Scottish GPs said yesterday. No word from Malcolm Chisholm the Health Minister.

More Info: Doctors raise concerns at swamped NHS helpline

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